Ramp up to RSDC!

It’s getting closer! The 2008 Rational Software Developers Conference begins on June 1 and we’re getting wicked excited. I bet you are asking: “But, Kelly, what’s going on in Rational eSupport Land? What can I expect to see and where can I find the Rational eSupport peeps?”

Here, for you, is a sneak peek of what you can expect at RSDC 2008:

First of all, be sure to check out our article in the May Global Rational User Group Newsletter. We write eSupport-related articles for each edition, but for May, we focused on RSDC and described where we will be and what we’ll be talking about while at RSDC 2008.

VoiCE
– We’ll be giving a Rational eSupport Overview presentation to our Design Partner Clients in the VoiCE of the Client Event sessions on Sunday – 4 different audiences – this presentation will be only 5-10 minutes, covering CSA updates in content, website, Rational’s RFE Community and whom from Rational eSupport is at RSDC and where we may be found during the week.

IBM Solution Center
– eSupport will have a pedestal in this IBM area of the Exhibit Hall. We will be manning that area Monday, Tuesday and Wednesday with a handouts, giveaways and extra eGuides. Will have a general Rational CSA presentation running and will have the 4 foot Rational eSupport helium blimp overhead in order to make us more findable.

Tech Preview Lounge
– eSupport will have a pedestal in this IBM area of the Exhibit Hall. We will be manning that area Monday, Tuesday and Wednesday with a handouts, giveaways and extra eGuides. Will be demoing the new Rational RFE Community.

Premium Support Red Carpet Lounge
– Will have a presence in this invite-only area. Peter Picone (SWG eSupport User Experience Design Lead) will interview Premium Support clients regarding Common Support Portal. Rational’s eSupport team will also be meeting with various Premium Support clients on general CSA topics and Rational RFE Community.

Client Self Assist Birds of a Feather
– Tuesday night from 6:30PM to 7:30PM in the Southern Hemisphere III ballroom. We will demo and discuss current CSA initiatives, including the upcoming Common Support Portal.

eGuide 2008
– This mini-CD is included in your welcome package and contains a stand-alone website that organizes important support links, support & general Rational/SWG marketing content plus non-entitled downloads that are readily available on ibm.com, but are scattered around our support site in inconvenient locations. Support personnel will have extra copies available.

Rational Support Moo cardsvery limited edition. You’ll want to have one of these.

At Universal Studios, I’ll be on the roller coaster. Who’s there with me?

No propeller beanies yet, but hope springs eternal! šŸ™‚

Hope to see you there!

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