knowledge-centered support

If you have any interest in Knowledge Management or Technical Support, please check out my new presentation on Knowledge-Centered Support.

I was looking for a way to introduce (or re-introduce) people to the power of collaborative knowledge bases.

It’s not as good as @trib’s contributions, but I’m pretty proud of it.

What do you think?


11 thoughts on “knowledge-centered support

  1. Hi Kelly, I liked it. Especially the hamsters, you can never have enough hamsters on the internets 🙂 I’m currently setting up an internal support function for a new tool in a large customer – people could do with seeing this presentation!

  2. I’m assuming it’s “A Kind Of Magic” * not available to lesser Powerpoint drones like me. 🙂

    Seriously, a VERY nice presentation.

    * Oh, go look it up if you’re unfamiliar with it. But you can probably guess the reference. 🙂

  3. You’re GOOD! I’m sharing this with lots and lots of clients. Nice work.

    David “Knowledge-Centered Support is A Big Part Of My Life” Kay

    ps – I should be in London for a KCS Workshop in September — let me know if IBM wants to send you! dbk

  4. Kelly, don’t talk yourself down. As I said over at Slideshare, it’s great stuff. You should be very proud of your work here. Now all I need to complete the experience is audio and video so I can watch and listen as you rock the room!

    Not as good as mine, indeed. Rubbish.

  5. Yay. See….you are good. Suddenly what you do became extremely clear to me (up until now I’ve been pretending).
    Just an aside….Did anyone else snigger at the double entendre of the ” internal support function for a new tool in a large customer”? Or is it just my dirty mind?

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