And boy, are you in for a treat! Our very own Ying Chen, eSupport and IBM Support Assistant goddess, will be presenting to the Raleigh Rational User Group:
IBM Rational Support – Where and How to get the help you need!
Date: Oct 27th, 2008
Time: 6:00PM – 8:00PM
Location: ***NOTE NEW LOCATION!!*** IBM Employee Activity and Fitness Center Building 400 Cornwallis Drive, Research Triangle Park, NC 27709
Software support is one of the last things on anyone’s mind when using IBM Rational products. This presentation is an introduction to what IBM Rational support offers as well as the readily available resources and tools that clients can leverage to find answers to questions.
Ying Chen joined IBM in 1999 starting as a software developer for the VisualAge Generator then as part of the Rational Application Developer development team.
She has recently joined the Rational Client Support (RCS) team in the role of IBM Support Assistant (ISA) Developer for the Rational brand, working with the RCS delivery team and serviceability architect to extend the capabilities of ISA for our clients.
Ying rocks. Go see her. And say hi for me.